Lkq Corporation

From the frist call..she said,, no i don't need the vin #.. was so clear on what door it was..the back passenger door..

with window. I paid for itvwith her.. this is where the rudeness and lkq employee shined.. the worst, ill tell my customers for years about this bad experience..as a plumbing hvac and home service provider ill share this bad service to insure we never do this.

Once the door got delivered and it was wrong..i called ,got hung up on . Got told its the right door.. was told there is no manger to talk to..,, i did not stop there.. i know mistakes do get made,i get it ,the rude ,i don't care attitude set in to all the people i talked to.,lkq must have a special course on how to be rude and talk over the customer and shows a do not care mentally.

At least fake that your care.show some emphany , most were women that we rude

.i ask to talk to a manager got hung up on, or they say got disconnected, i call again got sales and ask for a manager got him, he told me i wold get link to send pictures got after i called four time asking for the link..

then the same on the bill of laton.. i had to call as the shipping company was there to pick up the wrong door and she said they did send it.. no they sent itbto the wrond email

.they were told my email lenwaatti1966@***.com, but the frist lady put lenwatti1966@***.com..this is wrong i know my name and how to spell it.WAATTI NOT WATTI. so from the beginning i never got the emails because it was wrong..

plus i had to go buy a pallet and mount the wrong door on the pallet.. im a busy service plumbing contractor this experience tops the cake, your peope don't care once they find out they were at fault.. i wanted and wish to had canceled and got my money back..they said i could not..was stuck...

you experience this,, u would be stunned on the poor value your employees give your new customers.. this happens more than u think..please do something about this or fire some people!¡

My name is Johnny Matthews with Jacky Mears Motor Co we purchased an engine on 10/18/2023 for 1580.00 invoice # 15026**** act # 262**** when we go it install the engine we discover the intake manifild is different than ours and that our intake manifold is no good . I called the service rep and explained it to him he said 160.00 for an intake manifold I ask he why because he could have the good one off the engine he just sold us for 1580.00 He said not possible we have done business with Lkq for 15 years and spent at least 100,000 dollars we have been in business for 40 years surely a 160.00 part is nothing to keep a long time customer thank you

Johnny

10/25/2023

817-641-****

Iam a VA Owner operator Purchased x2 trans for a Dt12 heavy truck 1st one dead on arrival, split pin bushing would not go into gear with being supposedly fixed ( reconditioned) unit. Second one ( rebuilt) showed avail was susposed to ship out on the day of contact via e-mail eight days pass no trans, emailed lkq was wrong not available, then vendor delay, once installed many seal leaks from flanges, needed sent back to Detroit for full rebuild.

Bought this transmission from diffrent dealer after 65 days of down time, delays , many install cost & lkq not honoring the warranty on the rebuild. Rebuilt was only driven 50 miles, was not inspected or tested units as they say. If they were none of that would have happened. They( lkq) only visually inspects the products.

Out of $10,000 for four installs, not counting fluid or labor. Loss of revenue is well over $98,000.00 emotionally drained trying now to make some money to play catch up due to lkq delays, failures. HAD TO FIGHT WITH LKQ to get my $ back for the cost of the failed transmissions. They agreed to pay half of one install cost within 3 days, only to pay 24 days later causeing another 24 days downtime when my semi was complete.

many times over I could of been back to work in my semi only to be let down. Joel vargas & nick niezgoda are the main people I delta with. John Hartnett is a rude representative. Theor own lkq agent agreed they lkq failed me, an the rebuilt warranty.

Tara refund department told me it should have never taken from may 3/ aug 23 for the refunds for the transmissions. Do not deal with them. * I CAN SEE A CLASS ACTION SUITE NEEDS TO BE FILED. Many bad quality parts sold as running fall under the UCC codes.

Commercial and noncommercial. Keep your text, photos, emails, record all phone calls. Protect your self, speak with a litigation attorney. DON'T BUY FROM.

Ask for warranty & disclaimers in hand!!! do not sign a contract!

I've been trying to get a hold of LKQ customer service using the same number that I used a year ago and now it brings you to a automated message saying to go to the website or use the app to look for your parts. When I try to use the app to look for a part the camera opens up and wants me to take a picture of the part you need.

How the *** can you take a picture of a missing part on your vehicle? No one will answer the phone and when I called the corporate number I got bitched at by a lady in Michigan saying she didn't know anything about it then I called the 877 number and a guy hung up on me.

Bunch of rude lazy *** bastards who don't want my business and won't get any business from me anymore. The prices have doubled from things I could find probably because they've driven so many customers away with their poor customer service.