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My car was bumped in a parking lot, hit and run, and damaged the right rear door. I called LKQ Online because they had the door off of the same colored car and spent almost $900 for a door off of a car with 3 miles on it.

The door was shipped to me without a door panel and whoever pulled the panel off broke the inside door cable. Swapping the parts and mechanism took several hours where the door replacement should have taken 1 hour. The door also has dings in it when the website stated undamaged.

Per LKQ's rep the door is a salvage door that can have dings, dents and scratches and did not come with a door panel, I pity the person who purchased the door panel as they left pieces of it on the door. The customer service rep was rather rude and you could tell she didn't care you were complaining about their product.

Reason of review: Poor customer service.

Monetary Loss: $200.

Preferred solution: Let the company propose a solution.

Location: Morganton, North Carolina

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